Refund policy

Orders may be returned for a refund, or 110% store credit, if lodged within 14 days of delivery date. 

Credit notes are issued at the value paid plus 10%, have no expiry date, and are valid for use online.

Items purchased on sale are final sale.

We do not exchange. For alternate size/style please place a new order.

Brand New Condition

All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.

To start a return 

Please email returns@vanermelscherer.com and quote your invoice number.